Returns & Exchanges
We hope you love every piece you receive from Belle Allure. If something isn’t quite right, we’re happy to help.
Please review our return and exchange policy below.
Returns
Eligible items may be returned within 14 days of delivery.
To qualify for a return, merchandise must be:
- Unworn and unused
- In its original condition
- Free from scratches, damage, perfume, cosmetics or other signs of wear
- Returned with all original packaging, pouches, tags and/or cards included with the item
- Accompanied by proof of purchase
Belle Allure reserves the right to decline a return if an item does not meet these conditions.
How to Start a Return
Before sending anything back, please contact us at hello@belleallurejewelry.com with your order number and the item you would like to return.
Returns sent without prior authorization may not be accepted.
Once your return is approved, we’ll provide instructions for sending your item back.
Return Shipping
Unless an item arrived damaged, defective or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping method when returning your order. Belle Allure cannot be responsible for return packages that are lost, damaged or not received in transit.
Refunds
Once your return is received, it will be inspected to ensure it meets our return requirements.
Approved refunds will be issued to the original form of payment, excluding original shipping charges.
Please allow 5–10 business days after your refund has been processed for it to appear on your account, depending on your financial institution.
Exchanges
Want something different? We’re happy to help when possible.
Exchanges are subject to product availability. Please contact us within the 14-day return period to request an exchange.
If your preferred item is unavailable, you may return your eligible item according to our standard return policy.
Earrings & Hygiene-Sensitive Items
For health and hygiene reasons, pierced earrings are final sale and cannot be returned or exchanged unless they arrive damaged, defective or incorrect.
Sale & Final Sale Items
Items specifically marked Final Sale cannot be returned, exchanged or refunded.
Discounted or promotional items that are not marked Final Sale remain eligible for return according to our standard return policy unless otherwise stated at the time of purchase.
Custom & Personalized Pieces
Custom-made, personalized, altered or specially requested pieces are final sale and cannot be returned or exchanged unless they arrive damaged, defective or incorrect.
Damaged, Defective or Incorrect Items
Every order is carefully prepared, but if something isn’t right when it arrives, please let us know.
Contact hello@belleallurejewelry.com within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging when relevant
Please do not discard the item or packaging until we’ve had an opportunity to review your request.
If we determine that an item arrived damaged, defective or incorrect, we will work with you to provide an appropriate replacement, refund or other resolution.
Normal Wear & Jewelry Care
Jewelry naturally experiences wear over time.
Scratches, fading or changes caused by normal wear, improper storage, exposure to chemicals, perfumes, lotions, chlorine, salt water, excessive moisture or failure to follow our jewelry care recommendations are not considered manufacturing defects.
Individual skin chemistry and environmental conditions may also affect the appearance and longevity of jewelry finishes.
Lost or Stolen Packages
Once an order has been shipped, customers are responsible for providing a secure delivery location and ensuring that the shipping information entered at checkout is accurate.
If your tracking information shows your package as delivered but you cannot locate it, please check with household members, neighbors and the shipping carrier.
Contact us if you need assistance and we will do our best to help. However, Belle Allure cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
Incorrect Shipping Addresses
Please carefully review your shipping information before completing your order.
If you notice an error, contact us as soon as possible. We will make every effort to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Order Cancellations
We work quickly to prepare your jewelry for shipment.
If you need to cancel an order, please contact us as soon as possible. We will gladly accommodate cancellation requests when possible, but we cannot guarantee cancellation once an order has entered processing or has shipped.
Promotional Gifts
Complimentary gifts or promotional items received as part of a qualifying purchase must be returned with the original order if the return causes the purchase to no longer qualify for the promotion.
If the promotional item is not returned, its retail value may be deducted from the refund where permitted.
Questions?
We want shopping with Belle Allure to feel as beautiful as the jewelry itself.
If you have any questions about a return or exchange, please contact us at:
We’ll be happy to help.
With love,
Belle xoxo